Home Care FAQ
Our caregivers have a three hour minimum per visit, which can be scheduled daily, week, or as a one-time only visit. There is no minimum for the duration of care, and you may cancel our recurring services at any time.
We have been caring for individuals and families in home care for over 25 years and have been serving Connecticut since 2009. We maintain an A+ rating with the Better Business Bureau, and to ensure we are always focused on what’s important to us and our clients, we have a home care quality assurance program to monitor our efforts.
We thoroughly review and train each caregiver to make sure they deserve to represent our home care agency. All of our employees undergo (and pass) a criminal and civil background check. We also run a D.M.V check for driving safety. We contact their employment and personal references and learn about their interests. Caregivers frequently seek out employment opportunities with us, providing us with an enormous selection of qualified personal caregivers, the best of which we choose to represent Fairfield Family Care.
Our offices are staffed from 7am to 6pm Monday to Friday, and Saturday from 8am to 3pm. One person from of our staff is available after office hours to make schedule changes and answer any questions you may have. We are also prepared to dispatch a caregiver to your home in an emergency any time of the day or night who will be able to arrive within an hour.
If, for whatever reason, a caregiver is sick or needs to take time off, we will notify the client and provide a replacement as soon as possible. Our staff is available at any time to fill in at no additional charge to the client.
Yes. When needed, we can provide a qualified caregiver within one hour of your call. We have someone in the office from 7am to 6pm but we do answer the phones 24-7 and we can get someone there to help within an hour
We accept personal checks, CHASE quick pay, CHASE ACH, and DEBIT. We also bill long-term care insurance companies directly, and we work closely with the Veterans Administration and Connecticut Homecare Program for Elders. For more information, please call our office at (203) 295-3477.
We can offer local, personalized service with nationwide experience. Our extensive, nationwide network keeps us on top of technological and educational advancements, therapies, and practices to better serve our clients. With the hard work of our entire team, we top the charts as a trusted and professional provider of non-medical home care services.
Yes! Connecticut is not only our workplace, it’s our home. We regularly participate in community events across Connecticut. We also visit local hospitals, assisted living facilities, adult daycare programs, rehabilitation centers and senior centers. We also donate our time and volunteer in many facilities within the community.
The Department of Consumer Protection with whom we are registered (#HCA.0000441) requires that all home care agencies sign a contact with their clients. Contracts help protect our clients, and allow our clients to better understand coverage options. Clients may cancel their contract at any time.
We now have both types of caregivers both because we are a licensed independent registry as Fairfield Family Care.
Yes. Our caregivers are licensed, bonded, insured and covered by Worker’s Compensation insurance. We also carry general and professional liability insurance.
If you have any other questions please do not hesitate to contact us!